Privacy Policy

Effective Date: January 1, 2025

Introduction

Precision Auto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, use our services, or interact with us in any way. We are located at 123 Pike Street, Seattle, WA 98101, and our phone number is (206) 555-1212. Our email address for privacy-related inquiries is [email protected].

Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and vehicle information (make, model, year, VIN). We collect this information when you schedule an appointment, request a quote, subscribe to our newsletter, or contact us through our website or by phone.
  • Payment Information: When you pay for our services, we collect your payment information, such as your credit card number, expiration date, and billing address. This information is processed by our secure payment processor, and we do not store your full credit card number on our servers.
  • Website Usage Information: We automatically collect certain information about your visit to our website, such as your IP address, browser type, operating system, referring website, pages you visit, and the date and time of your visit. We use cookies and similar technologies to collect this information.
  • Location Information: If you enable location services on your device, we may collect your location information to provide you with location-based services, such as finding the nearest Precision Auto location or providing you with directions to our shop.
  • Communication Information: We may collect information about your communications with us, such as emails, phone calls, and text messages. This includes the content of your communications and any information you provide to us during these interactions.
  • Vehicle Diagnostic Information: With your consent, we may collect diagnostic information from your vehicle’s computer system during service appointments. This information helps us accurately diagnose and repair your vehicle.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: We use your information to schedule appointments, provide auto repair and maintenance services, process payments, and communicate with you about your service requests.
  • To Improve Our Services: We use your information to analyze website usage trends, identify areas for improvement, and develop new services.
  • To Personalize Your Experience: We use your information to personalize your experience on our website and provide you with relevant content and offers.
  • To Communicate with You: We use your information to send you newsletters, marketing communications, and other information about our services. You can opt-out of receiving these communications at any time.
  • To Protect Our Rights: We use your information to protect our rights and interests, such as enforcing our terms of service and preventing fraud.
  • Legal Compliance: We may use your information to comply with applicable laws and regulations, including responding to legal requests and court orders.

Sharing Your Information

We may share your information with the following parties:

  • Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, email marketing providers, website hosting providers, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Business Partners: We may share your information with our business partners, such as auto parts suppliers, insurance companies (with your explicit consent), and vehicle manufacturers, to provide you with relevant services and offers.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you of any such transfer and provide you with the opportunity to opt-out.
  • With Your Consent: We may share your information with other parties with your explicit consent.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your sensitive information during transmission and storage.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized employees and service providers.
  • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights with respect to your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected] or by mail at 123 Pike Street, Seattle, WA 98101. We will respond to your request within a reasonable timeframe.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your website usage. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled. They include cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
  • Analytics Cookies: These cookies allow us to track website usage and improve our services. They collect information about the pages you visit, the time you spend on our website, and any errors you encounter. We use Google Analytics to collect this information.
  • Marketing Cookies: These cookies are used to track your online activity and show you relevant advertisements. We may use these cookies to show you advertisements on our website or on third-party websites.

You can control cookies through your browser settings. Most browsers allow you to block cookies or to receive a warning before a cookie is stored. Please note that disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Precision Auto
123 Pike Street
Seattle, WA 98101
Phone: (206) 555-1212
Email: [email protected]

Policy Author: Dr. Eleanor Vance, Data Protection Officer, Precision Auto.